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Customers kept frustrated as Truist Lender merger brings several difficulties
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ATLANTA - Circumstances continue steadily to appear certainly one of users at Truist Lender. The issues are going on on wake of one's merger anywhere between Suntrust Financial and BB&T, and this very first started problems into the March. The new merger shaped Truist Financial.
Immediately after 11Alive's report this past week, numerous audiences shown their frustration over facts they'd that have the bank having months. Joe Hirsch said the guy attempted to take-out a home equity mortgage with Truist nevertheless take a look at did not obvious, additionally the money did not get back with the his equity range. Hirsch told you he invested period trying communicate with financial agents privately and on the telephone. Yet not, the guy said they are acquired no efficiency otherwise solution.
"I've not witnessed like bad customer service in my own lives," Hirsch told you. "Truist are deciding to make the loss of my personal currency my burden. They wish to create myself try to get my personal cash return. It really should not be by doing this. They want to provides some one dedicated otherwise prepared to give me a call right back and also to say 'here's an improve.'"
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